FAQs

Shipping policy

It depends on the shipping speed you pick during checkout. Standard Shipping costs $6.99 but all orders over $100 qualify for free shipping.

We currently ship to all 50 states and hopefully offer international shipping in the future.

We try our best to process and ship orders as soon as possible. We generally see customers receive their order within 3-7 business days.

Returns and exchanges

CLEARSTEM Skincare will honor a return from a customer if there is an allergic reaction to our products. In this case, customer is expected to send the remainder of the products back to CLEARSTEM Skincare within 2 weeks of receiving the product, and will then be refunded in full. Other returns and refunds are not guaranteed and will be reviewed at a case by case basis.